part i – limited warranty

part i – limited warranty
part ii – general terms
part iii – country/region specific terms

these dji after-sales policies (these “policies”) only apply to dji products (excl. dji dock) you purchased from dji authorized retailers for your own use and not for resale.
these policies are available in other languages at . in the event of a conflict between different translations of these terms, the english version shall prevail.
by using your dji product, you agree to be bound by these policies. if you are not eligible or do not agree to any of the terms, do not use your dji product. you may be entitled to a full refund of your purchase of the product if you return the inactivated product within seven (7) days in accordance with the part iii of these policies.

what is covered

under this limited warranty, dji warrants that each dji product (excl. dji dock) that you purchase will be free from material and workmanship defects under normal use in accordance with dji’s published product materials during the warranty period. dji’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.
the warranty period for different products and parts vary, please check to verify the duration of the warranty for your particular product or parts. the warranty period for a product starts on the day such product is delivered, if you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and dji.

how to obtain warranty service

if a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting dji’s local service center as provided in part iii of these policies or through http://www.dji.com/support . you will need to provide a valid proof-of-purchase, receipt or order number (for dji direct sales) for the warranty service.
charges may apply for services not covered by this limited warranty. please contact dji for information specific to your location.
please note that the warranty service is only available in the respective dji service regions where you purchased your dji product.

what will dji do

dji will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. dji may direct you to download and install particular software updates.
if your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to dji for further examination. dji will arrange for repair or replacement service at no cost if the problem falls under this limited warranty.

what these after-sales policies do not cover

these policies do not cover the following:
× crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
× damage caused by unauthorized modification, disassembly, or shell opening not in accordance with dji’s official instructions or manuals.
× damage caused by improper installation, incorrect use, or operation not in accordance with dji’s official instructions or manuals.
× damage caused by an unauthorized service provider.
× damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
× damage caused by flights not following recommended instruction manuals.
× damage caused by operating the product in bad weather (i.e. strong wind, rain, sand or dust storm, etc.).
× damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
× damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, wi-fi devices, etc.).
× damage caused by operating the product at a weight greater than the safe takeoff weight as specified in the instruction manuals.
× damage caused by a forced flight when components have aged or been damaged.
× damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
× damage caused by operating the product with a defective battery or at low battery.
× uninterrupted or error-free operations on the product.
× loss of, or damage to, your data saved in your product.
× any software, whether provided with the product or installed subsequently.
× failures or damage caused by any third-party products, including the products or accessories provided or integrated into your product by dji at your request.
× any technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× products or parts with an altered identification label or from which the identification label has been removed.

limitation of liability

when receiving service, dji is responsible for loss or damage to your product only while it is in dji's possession or in transit, if dji is responsible for transportation.
dji is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product..
under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall dji, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability: 1) third party claims against you for damages; 2) loss, damage or disclosure of your data; 3) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. in no case shall the total liability of dji, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
the foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which dji is liable under law.
as some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.

limitation of warranty

to the extent permitted by law, except as expressly provided in this limited warranty, dji disclaims all warranties of any kind, whether statutory, express or implied, including: (a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and (b) any warranty arising out of course of dealing, usage, or trade. the dji entities do not warrant, except as expressly provided in dji limited warranty, that the product, product accessories, or any portion of the product, or any materials, will be uninterrupted, secure, or free of errors, viruses, or other harmful components..
should such warranties cannot be disclaimed, dji limits the duration and remedies of such warranties to the duration of this express warranty and, at dji's option, the repair or replacement services provided in this limited warranty.
some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction

your other rights

this limited warranty provides you with extra and specific legal rights. you may have other rights according to the applicable laws of your state or jurisdiction. you may also have other rights under a written agreement with dji. nothing in this limited warranty affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.

*warranty period may vary according to local laws and regulations.

part ii – general terms

dji guarantees that, subject to the following conditions, return & refund service, replacement service and warranty repair service can be requested. please contact dji or your authorized dji dealer for more details. you will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.

you are eligible for our return & refund service if you made purchases through dji official online store and meet either of the following conditions:

√ within fourteen (14) calendar days starting from 00:00 on the day after receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ within fourteen (14) calendar days starting from 00:00 on the day after receiving a product if the product has a manufacturing defect.

return & refund service will not be provided where:

× it is requested beyond fourteen (14) calendar days starting from 00:00 on the day after receiving a product.
× a product sent to dji for return & refund service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× a legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× a product is not delivered to dji within fourteen (14) calendar days after return & refund service confirmation is sent from dji.
× if your product was not purchased from a dji official online store, please consult the vendor where you bought the product for detailed return and refund policies, and the vendor’s policies shall prevail.
× other circumstances stated in this policy.

you can request replacement service:

√ within fifteen (15) calendar days starting from 00:00 on the day after receiving a product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to dji.
√ within fifteen (15) calendar days starting from 00:00 on the day after receiving a product if the product does not match the original description of the product in one or more significant respects.
√ within fifteen (15) calendar days starting from 00:00 on the day after receiving a product if the product suffers performance failure.

replacement service will not be provided where:

× service is requested more than fifteen (15) calendar days starting from 00:00 on the day after receiving a product.
× legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× a product sent to dji for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× a product is found to have no defects after all appropriate tests are conducted by dji.
× any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
× damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× received product has not been sent back to dji seven (7) calendar days after replacement confirmation from dji.
× proof of damage during transit issued by the carrier cannot be provided.
× other circumstances stated in this policy.

what to do before obtaining after-sales service

before obtaining after-sales service, the following steps must be taken:
√ follow the procedures specified by dji as shown in the “dji general after-sales service flow” part.
√ backup all data contained on your product’s sd card.
√ except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. dji shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ provide dji with all system passwords, if necessary.
√ provide dji with sufficient and safe access to your product, so dji can provide service as needed.
√ remove all additional parts, alterations, and attachments not covered under warranty.
√ ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ if you are not the owner of a product or part, obtain authorization from the owner for dji to provide warranty service.

product and part replacement

when after-sales service involves the replacement of a product or part, the replaced product or part becomes dji’s property and the replacement product or part becomes your property. only unaltered dji products and parts are eligible for replacement.
replacement products or parts provided by dji may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. a replacement product or part shall be covered for the time remaining in the original product’s warranty.

use of personal contact information and data

if you obtain service under this policy, you authorize dji to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. you agree and understand that it is necessary for dji to collect, process and use your data to perform service under this policy. we may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. dji may request your authorization to access, use and process the vision image data that stored in your aircraft product when you decide to apply for after-sales service. if you refuse to do so, dji may not be able to provide certain after-sales service to you. in achieve these aims, you authorize dji to transfer your information to any country where we do business and to provide it to entities acting on our behalf. we may also disclose your information where required by law. dji’s privacy policy is available at http://www.dji.com/policy.

essential information

√ the warranty period for return & refund service, replacement service and warranty repair service may vary with respect to your product, the part experiencing issues, or the country of purchase. please refer to http://www.dji.com/service for the warranty period for your product and products in your country.
√ you may have to burden shipping costs for return, repair, or replacement of product(s) depending on dji's aftersales policies in your local area.
√ dji will troubleshoot the product(s) you returned. if the detected malfuction or defect meets with any terms or conditions under dji's aftersales policies, dji shall bear the cost for refund, replacement, or repair, and accordingly, you may be required to pay for the shipping costs.
√ if dji determines that the malfunction or defect is not covered by dji's aftersales policies, you shall apply for customer paid repair service. dji will not start repairing without your consent with the offered repair quote. if you disagree with the repair quote, dji will return your product(s), and according to dji's aftersales policies in your local area, you may be required to burden the cost of return shipping.
√ 1) dji will ship your repaired or replacement product to the mailing address you furnished when you authorized service unless you provide alternative instructions; 2) if your product is deemed unrepairable by dji, or you opt to not have dji perform the repair. dji will return the product to the mailing address youprovided.
√ if your product is returned to dji because delivery could not be completed at the address given, dji will attempt to contact you for an alternative mailing address and arranging another delivery at your own shipping cost. if you do not provide an address at which dji or its agent may deliver your product, or provide essential information to comply with shipping regulations, or make payment arrangements within ninety (90) days after the original delivery attempt, dji will notify you that it considers your product to be abandoned. dji will send notice to the mailing address you furnished when you authorized service. in the event that your product is abandoned, dji may dispose of your product in accordance with applicable provisions of law and, specifically, may sell your product at a private or public sale to pay for any outstanding service performed. dji reserves its statutory and any other lawful liens for unpaid charges, including but not limited to a reasonable storage fee at the rate of up to $30 per day.
√ please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. these refurbished goods have been tested and are similar to brand new goods in function and appearance. if any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. any replaced parts may come with different serial numbers.
√ please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. we therefore recommend that you back up your data prior to any repair.
√ please note that data analysis service will not be provided after warranty expiration.
√ dji does not provide global warranty, customers can obtain warranty service only at a designated dji repair center in the region where he/she purchased the product. however, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
√ for customers in north america, please note: dji products purchased after august 1st, 2016 are covered under warranty only if they are purchased from dji authorized dealers.
√ if a customer in region a wants to send in their products to a designated dji repair center in the region b, the customer will need to get the consent of dji and bear customs duties, taxes, customs clearance, and other costs incurred.
√ if the aircraft is water-damaged, its performance may be severely affected, and the aircraft will be beyond repair. so a replacement service is provided, instead of repair services, if the product is sent in.
√ before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, uas stickers, paintings, etc.). dji will not be responsible for any damage or loss that may occur to these customized decorations and items.
√ to guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. if the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.

warranty period of main parts*

productmain componentswarranty period
sparkmain controller12 months
gimbal and camera12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
remote controller12 months
battery12 months and less than 200 charge cycles
charger12 months
battery charging hub12 months
propellerno warranty
dji mini 4 pro \ dji mini 3 \ dji mini 3 pro \ dji mini 2 \ dji mini 2 se \ mavic minimc12 months
gimbal camera12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
remote controller12 months
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
propellerno warranty
dji mavic 3 pro \ dji mavic 3 classic \ dji mavic 3 \ mavic 2 pro \ mavic 2 zoom \ mavic promain controller12 months
gimbal and camera12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
remote controller12 months
battery12 months and less than 200 charge cycles
charger12 months
battery charging hub12 months
propellerno warranty
dji air 3 \ dji air 2s \ mavic air 2 \ mavic airmain controller12 months
gimbal and camera12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
remote controller12 months
battery12 months and less than 200 charge cycles
charger12 months
battery charging hub12 months
propellerno warranty
phantom 4 pro v2.0 \ phantom 4 pro \ phantom 4 advanced \ phantom 4 mc12 months
gimbal camera12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
remote controller (without built-in screen)12 months
remote controller with built-in screen (screen)12 months
remote controller with built-in screen (controller)12 months
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
propellerno warranty
phantom 3 professional \ phantom 3 advanced \ phantom 3 standard \ phantom 3 4kcentral board12 months
gimbal camera12 months
vision positioning system12 months
motor12 months
remote controller12 months
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
propellerno warranty
phantom 2 vision \ phantom 2 vision \ phantom 2 \ phantom fc40 \ phantom 1mc12 months
camera unit12 months
motor12 months
esc12 months
remote controller12 months
battery12 months
propellerno warranty
dji inspire 3inspire 3 aircraft12 months
zenmuse x9-8k air gimbal camera12 months
rc plus(inspire 3)12 months
tb51 intelligent battery12 months and charge cycle less than 200 times
tb51 intelligent battery charging hub12 months
prossd 1tb24 months
inspire 3 trolley case12 months
other accessories3 months
inspire 3 foldable quick-release propellersno warranty
inspire 2gimbal camera (including x4s, x5s, x7)12 months
whole units (except for gimbal, camera, and battery)12 months and less than 200 flight hours
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
propeller and propeller mounting platesno warranty
remote controller12 months
cinessd (960g)12 months and the total bytes written (tbw) less than 300tb
cinessd (480g)12 months and less than 150tb tbw (total bytes written)
cinessd (240g, 120g)12 months and less than 75tb tbw (total bytes written)
cinessd card reader12 months
battery station12 months
multilink12 months
inspire 1 v1.0 \ inspire 1 v2.0 \ inspire 1 pro \ inspire 1 rawgimbal camera (including z3, x3, x5, x5r)12 months
whole units (except for gimbal, camera, and battery)12 months and less than 200 flight hours
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
remote controller12 months
propeller and propeller mounting platesno warranty
osmo \ osmo \ osmo pro \ osmo raw \ osmo mobilegimbal camera12 months
handle12 months
battery12 months and less than 400 charge cycles
battery charger12 months
battery charging hub12 months
battery charging cable (osmo mobile)no warranty
osmo mobile 2osmo mobile 2 (including gimbal, handler, and battery)12 months
osmo mobile 2 charging cableno warranty
osmo mobile 3osmo mobile 3 (built-in battery)12 months
osmo carrying case and osmo grip tripod3 months
usb-c power cableno warranty
dji om 4dji om 4 (built-in battery)12 months
dji om magnetic phone clamp12 months
dji om grip tripod and dji sling pouch3 months
dji om magnetic ring holder and other accessoriesno warranty
osmo mobile 6 \ osmo mobile se \ dji om 5osmo mobile 6 \ osmo mobile se \ dji om 5 (battery inclued)12 months
dji om magnetic phone clamp 2 \ dji om magnetic phone clamp 312 months
dji om fill light phone clamp12 months
grip tripod3 months
power cable,wrist strap and other accessoriesno warranty
osmo pocket 3 osmo pocket 3 12 months
osmo pocket 3 handle with 1/4″ thread12 months
dji mic 2 transmitter 12 months
osmo pocket 3 battery handle12 months
osmo mini tripod3 months
osmo pocket 3 expansion adapter3 months
osmo pocket 3 magnetic nd filters set3 months
osmo pocket 3 wide-angle lens3 months
osmo pocket 3 black mist filter3 months
osmo pocket 3 protective cover3 months
osmo pocket 3 carrying bag3 months
dji mic 2 clip magnet3 months
dji mic 2 windscreenno warranty
type-c to type-c pd cableno warranty
dji wrist strapno warranty
dji pocket 2gimbal and camera12 months
handle12 months
battery12 months
dji pocket 2 do-it-all handle12 months
dji wireless microphone transmitter12 months
dji pocket 2 charging case12 months
osmo pocket extension rod12 months
dji pocket 2 waterproof case 3 months
osmo pocketgimbal and camera12 months
handle12 months
battery12 months
osmo action 4osmo action 412 months
osmo action extreme battery12 months
osmo action multifunctional battery case12 months
osmo action multifunctional battery case12 months
osmo action quick-release adapter mount (mini)3 months
osmo action curved adhesive base3 months
osmo action 4 glass lens cover3 months
osmo action lens hood3 months
osmo action 3osmo action 312 months
osmo action 3 extreme battery12 months
osmo action 3 multifunctional battery case12 months
dji action 2 waterproof case12 months
osmo 1.5m extension rod3 months
osmo action 3 horizontal-vertical protective frame3 months
osmo action 3 quick-release adapter mount3 months
osmo flat adhesive base3 months
osmo locking screw3 months
osmo magnetic ball-joint adapter mount3 months
dji floating handle3 months
osmo action 3 lens protective cover3 months
osmo action handlebar mount3 months
osmo action suction cup mount3 months
osmo action surfing tethers3 months
osmo action chest strap mount3 months
osmo action helmet chin mount3 months
type-c to type-c pd cableno warranty
osmo action 3 rubber lens protectorno warranty
dji action 2dji action 2 camera unit12 months
dji action 2 front touchscreen module12 months
dji action 2 power module12 months
dji action 2 remote control extension rod12 months
dji action 2 waterproof case12 months
dji action 2 magnetic lanyard3 months
dji action 2 magnetic ball-joint adapter mount3 months
dji action 2 magnetic adapter mount3 months
power cableno warranty
osmo actioncamera12 months
battery12 months
dji mic 2dji mic 2 receiver12 months
dji mic 2 transmitter12 months
dji mic 2 charging case12 months
dji mic 2 camera audio cable (3.5mm trs)3 months
dji mic 2 mobile phone adapter (type-c)3 months
dji mic 2 mobile phone adapter (lightning)3 months
dji mic 2 clip magnet3 months
dji mic 2 carrying bag3 months
dji mic 2 carrying pouch3 months
dji mic splitter charging cableno warranty
dji mic usb-c charging cableno warranty
dji mic 2 windscreenno warranty
dji micdji mic receiver12 months
dji mic transmitter12 months
dji mic charging case12 months
dji mic camera audio cable (3.5mm trs)3 months
dji mic mobile phone adapter3 months
robomaster s1intelligent controller12 months
motion controller12 months
camera module12 months
gimbal module12 months
blaster12 months
gel bead containerno warranty
speaker module12 months
hit detector12 months
chassis armor kitno warranty
chassis coverno warranty
chassis middle frameno warranty
m3508i brushless motor and esc 12 months
mecanum wheelno warranty
intelligent battery12 months and less than 200 charge cycles
intelligent battery charger12 months
gamepad12 months
safety gogglesno warranty
gel beadno warranty
robomaster epintelligent controller12 months
motion controller12 months
camera module12 months
gimbal module12 months
blaster12 months
gel bead containerno warranty
speaker module12 months
hit detector12 months
chassis armor kitno warranty
chassis coverno warranty
chassis middle frameno warranty
m3508i brushless motor and esc 12 months
mecanum wheelno warranty
intelligent battery12 months and less than 200 charge cycles
intelligent battery charger12 months
safety gogglesno warranty
gel beadno warranty
robotic arm12 months
gripper12 months
power connector module12 months
sensor adapter12 months
infrared distance sensor12 months
dji 1240ba servo12 months
robomaster ep coreintelligent controller12 months
motion controller12 months
camera module12 months
speaker module12 months
hit detector12 months
chassis armor kitno warranty
chassis coverno warranty
chassis middle frameno warranty
m3508i brushless motor and esc12 months
mecanum wheelno warranty
intelligent battery12 months and less than 200 charge cycles
intelligent battery charger12 months
robotic armno warranty
gripper12 months
power connector module12 months
sensor adapter12 months
infrared distance sensor12 months
dji 1240ba servo12 months
robomaster ttaircraft12 months
battery12 months and charge cycle less than 200 times
open-source controller12 months
dot-matrix display & distance-sensing module12 months
propellers and accessoriesno warranty
extension boardno warranty
matrice 3d \ matrice 3tdflight controller system12 months
aircraft body12 months
gimbal and camera12 months
lens12 months and less than 200,000 shutter uses
propulsion system (excl. propellers)12 months
vision positioning system12 months
internal charging module12 months
remote controller12 months
intelligent flight battery12 months (for batteries with up to 400 charge cycles and stored with a charge of 90% or above for no more than 120 days)
matrice 3d series charging base12 months
dji usb-c power adapter (100w)12 months
propellerno warranty
other accessoriesno warranty
matrice30 \ matrice30tflight controller system12 months
aircraft body12 months
propulsion system (excluding propellers) 12 months
antenna (transmission antenna and d-rtk antenna)12 months
gimbal and camera12 months
rc plus12 months
intelligent flight battery (tb30)"12 months (for batteries with up to 400 charge cycles and stored with a charge of 90% or above for no more than 120 days)"
intelligent battery (wb37)12 months
bs30 intelligent battery station12 months
dongle12 months
psdk mounting bracket3 months
carrying case3 months
propellersno warranty
other accessoriesno warranty
matrice 300 rtk \ matrice 350 rtkflight controller system12 months
aircraft body12 months
propulsion system (excluding propellers)12 months
antenna (transmission antenna and d-rtk antenna)12 months
propellersno warranty
smart controller enterprise12 months
dji smart controller expansion kit12 months
intelligent flight battery (tb60)12 months and less than 200 charge cycles
intelligent battery (wb37)12 months
bs60 intelligent battery station12 months
d-rtk 2 station12 months
d-rtk 2 accessoryno warranty
usb charger12 months
csm radar12 months
upward gimbal connector6 months
downward single gimbal connector6 months
downward dual gimbal connector6 months
manifold 2 mounting bracket3 months
carrying case3 months
other accessoriesno warranty
intelligent flight battery (tb65) 12 months (for batteries stored with a charge of 90% or above for no more than 120 days) and charge cycle less than 400 times
bs65 intelligent battery station 12 months
dji e-port development kit3 months
matrice 600 \ matrice 600 procentral board12 months
remote controller12 months
remote controller channel expansion kit12 months
motor12 months
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
propellerno warranty
matrice 200 \ matrice 210 \ matrice 210-rtkmc12 months
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
propeller and propeller mounting platesno warranty
remote controller12 months
d-rtk antenna12 months
d-rtk processor12 months
gimbal mounting connectorno warranty
datalink pro12 months
datalink pro antenna3 months
matrice 200 v2 \ matrice 210 v2 \ matrice 210 rtk v2flight controller system 12 months
fpv module12 months
propulsion system (excluding propellers and propeller mounting plates)12 months
airframe 12 months
propellersno warranty
d-rtk 2 antenna (excluding mounting bracket)12 months
remote controller 12 months
intelligent flight battery (tb55)12 months and less than 200 charge cycles
intelligent battery (wb37)12 months
charger12 months
charging hub12 months
d-rtk 2 station 12 months
d-rtk 2 accessoryno warranty
single upward gimbal connector6 months
gps kit (excluding mounting bracket)12 months
manifold 2 uav installation kit 3 months
carrying case 3 months
other accessories no warranty
matrice 100central board12 months
motor12 months
remote controller12 months
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
propellerno warranty
p4 multispectralmc12 months
gimbal cameras12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
remote controller12 months
battery12 months and less than 200 charge cycles
battery charger12 months
battery charging hub12 months
propellerno warranty
epp boxno warranty
othersno warranty
crystalskymonitor12 months
intelligent battery charging hub12 months
remote controller mounting bracket12 months
intelligent battery12 months
dji rc \ dji rc pro \ dji smart controllerdji smart controller12 months
usb charger12 months
dji avata \ dji avata 2main controller12 months
gimbal and camera12 months
vision positioning module12 months
propulsion system (excluding propellers)12 months
upper frame12 months
central supporting plate12 months
intelligent flight battery12 months and charge cycle less than 100 times
dji motion controller12 months
battery charging hub12 months
adapter12 months
propeller guard12 months
propellersno warranty
dji rc motion 2 \ dji rc motion 3dji rc motion 212 months
dji fpvmain controller12 months
gimbal and camera12 months
vision positioning module12 months
propulsion system (excluding propellers)12 months
remote controller12 months
dji motion controller12 months
intelligent flight battery12 months and charge cycle less than 100 times
charger12 months
battery charging hub12 months
propellersno warranty
dji digital fpv systemgoggles12 months
camera12 months
air unit module12 months
remote controller12 months
intelligent battery (wb37)12 months
other accessoriesno warranty
dji goggles integradji goggles integra12 months
usb-c otg cable3 months
eyeglass frames 3 months
corrective lenses3 months
top headband3 months
dji goggles 2 \ dji fpv goggles v2 \ dji goggles 3goggles12 months
dji goggles battery12 months
dji goggles \ dji goggles racing editiongoggles12 months
battery12 months
battery charger12 months
dji o3 air unitcamera module12 months
transmission module12 months
antenna/3-in-1 cable12 months
cendenceremote controller12 months
battery12 months
accessoriesno warranty
mavic 2 enterprise advancedmain controller12 months
gimbal and camera12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
dji smart controller12 months
battery12 months and charge cycle less than 200 times
usb charger12 months
charger12 months
battery charging hub12 months
propellersno warranty
m2ea spotlight12 months
m2ea speaker12 months
m2ea beacon12 months
m2ea rtk module12 months
carrying case3 months
other accessoriesno warranty
mavic 2 enterprise \ mavic 2 enterprise dualmain controller12 months
gimbal and camera12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
remote controller12 months
battery12 months and less than 200 charge cycles
charger12 months
battery charging hub12 months
propellerno warranty
m2e spotlight12 months
m2e speaker12 months
m2e beacon12 months
dji mavic 3e \ dji mavic 3mmain controller12 months
gimbal and camera12 months
lens12 months and less than 200,000 shutter uses
vision positioning system12 months
propulsion system (excl. propellers)12 months
remote controller12 months
intelligent flight battery12 months and less than 200 charge cycles
usb-c power adapter (100w)12 months
battery charging hub 12 months
speaker12 months
rtk module  12 months
protector case3 months
propellersno warranty
other accessoriesno warranty
dji mavic 3tmain controller12 months
gimbal and camera12 months
vision positioning system12 months
propulsion system (excl. propellers)12 months
remote controller12 months
intelligent flight battery12 months and less than 200 charge cycles
usb-c power adapter (100w)12 months
battery charging hub12 months
speaker12 months
rtk module  12 months
protector case3 months
propellersno warranty
other accessoriesno warranty
phantom 4 rtkmc12 months
gimbal camera12 months
vision positioning system12 months
propulsion system (excluding propellers)12 months
remote controller12 months
remote controller with built-in screen (screen)12 months
intelligent battery for remote controller12 months
battery charging hub for remote controller12 months
battery12 months and less than 200 charge cycles
battery charger12 months
propellerno warranty
epp boxno warranty
dongleno warranty
othersno warranty
d-rtk 2 high-precision gnss mobile stationd-rtk 2 body12 months
charging hub12 months
intelligent battery (wb37)12 months
ac power adapter12 months
power adapter ii12 months
other accessoriesno warranty
guidanceguidance core12 months
guidance sensor12 months
flying controllers for multi-rotor
a3
mc12 months
imu12 months
pmu12 months
led12 months
gps12 months
flying controllers for multi-rotor
a2 \ wookong-m
mc12 months
imu12 months
gps12 months
flying controllers for multi-rotor
n3
mc12 months
pmu12 months
led12 months
gps12 months
flying controllers for multi-rotor
naza-m v2 \ naza-m lite
mc12 months
gps12 months
flying controllers for helicopter
ace one \ ace waypoint \ wookong-h
mc12 months
imu12 months
gps12 months
flying controllers for helicopter
naza-h
mc12 months
gps12 months
flying platform-pro
s1000 \ s1000 \ s900 \ s800 \ s800 evo
motor12 months
esc12 months
propellerno warranty
flying platform-hobby
f330 \ f450 \ f550 \ tuned propulsion system
motor12 months
esc12 months
propellerno warranty
dji ronin 4dmain body24 months
gimbal camera24 months
hand grips24 months
top handle24 months
high-bright main monitor24 months
tb50 battery mount24 months
lidar range finder24 months
prossd 1tb24 months
prossd mount24 months
dji high-bright remote monitor24 months
x9 focus motor12 months
power adapter12 months
ronin 4d carrying case12 months
tb50 intelligent battery12 months
ronin 4d flexronin 4d flex12 months
ronin 4d hand grip adapter12 months
pan axis quick-lock3 months
hand grips adapter cable3 months
dji dl pz 17-28 mm t3.0 asph lenslens12 months
lens hood 3 months
lens front cap3 months
lens rear cap3 months
dl 18 mm f2.8 asph lens \ dl 24 mm f2.8 ls asph lens \ dl 35 mm f2.8 ls asph lens \ dl 50 mm f2.8 ls asph lenslens12 months
lens hood3 months
lens front cap3 months
lens rear cap3 months
handheld gimbals
ronin \ ronin-m \ ronin-mx
gimbal mechanics12 months
gimbal motors12 months
remote controller12 months
smart battery12 months
battery charger12 months
thumb controller12 months
ronin 2gimbal mechanics12 months
gimbal motors12 months
remote controller12 months
smart battery12 months and less than 200 charge cycles
battery charger12 months
quad charging hub12 months
grip12 months
dji rs 2gimbal mechanics12 months
dji ronin bg30 grip12 months
dji ronin raveneye image transmission system12 months
dji ronin focus motor12 months
tripod12 months
dji r twist grip dual handle12 months
dji ronin tethered control handle12 months
ronin 3d focus system12 months
dji r roll axis counterweight set12 months
dji r vertical camera mount12 months
dji r phone holder3 months
dji ronin expansion base kitaccessory12 months
cable3 months
ronin-sgimbal mechanics12 months
gimbal motors12 months
grip12 months
tripod12 months
focus wheel12 months
battery charger12 months
dji rsc 2gimbal (built-in battery)12 months
dji ronin raveneye image transmission system12 months
dji ronin focus motor12 months
extended grip/tripod12 months
dji r phone holder3 months
ronin-scgimbal mechanics12 months
grip12 months
tripod (plastic)3 months
focus wheel12 months
focus motor 12 months
ronin-s/sc phone holder3 months
dji rs 3 progimbal12 months
grip12 months
briefcase handle12 months
focus motor (2022)12 months
ronin image transmitter12 months
dji lidar focus rangefinder (rs)12 months
extended grip/tripod (metal)12 months
phone holder3 months
dji rs 3gimbal12 months
grip12 months
briefcase handle12 months
focus motor (2022)12 months
dji rs 3 minigimbal12 months
rs mini quick-release plate12 months
rs mini tripod3 months
l-shaped multi-camera control cable (usb-c, 30 cm)3 months
usb-c charging cable (40 cm)no warranty
dji rs 4 \ dji rs 4 progimbal12 months
bg30 battery grip/bg21 battery grip12 months
ronin image transmitter12 months
briefcase handle12 months
quick-release plate (arca-swiss/manfrotto)12 months
lower quick-release plate (extended)12 months
lens-fastening support (extended)12 months
extended grip/tripod (metal)12 months
extended grip/tripod (plastic)12 months
phone holder3 months
carrying case3 months
usb-c charging cable (40 cm)no warranty
dji focus profocus pro lidar12 months
focus pro grip12 months
focus pro motor12 months
focus pro hand unit12 months
bg21 battery grip12 months
nato adapter mount12 months
rod adapter slide rail3 months
horizontal adapter slide rail3 months
motor rod mount kit3 months
dji focus pro carrying case3 months
usb-c charging cable (40 cm)no warranty
dji transmissiondji video transmitter24 months
dji video receiver24 months
dji image transmission highlight monitor24 months
battery adapter board12 months
zenmuse l2gimbal12 months
livox avia12 months
camera12 months
lens12 months and less than 200,000 shutter uses
high precision imu module12 months
storage case3 months
other accessoriesno warranty
zenmuse l1gimbal12 months
livox avia12 months
camera12 months
high precision imu module12 months
storage case3 months
other accessoriesno warranty
zenmuse p1gimbal12 months
camera12 months
lens12 months and less than 100,000 shutter uses
storage case3 months
other accessoriesno warranty
zenmuse gimbals
z15-bmpcc \ z15-5d series \ z15-gh4 \ gh3 \ z15 series \ h3-4d \ h3-3d \ h3-2d
zenmuse gimbals12 months
gimbal motors12 months
gimbals for industrial solutions
z30 \ zenmuse xt \ zenmuse xt2 \ zenmuse h20 \ zenmuse h20t\zenmuse h20t
gimbal 12 months
camera12 months
storage case3 months
dji focusbattery12 months
motor12 months
remote controller12 months
datalink
lightbridge \ 2.4g bluetooth datalink \ 2.4g datalink \ 900m datalink \ srw g60
transmitter12 months
receiver12 months
payload sdkpayload sdk development kit15 days
dji skyport6 months
dropsafepcb board12 months
othersno warranty
manifoldprocessor12 months
robomastersm3508 p19 brushless dc gear motor3 months
c620 brushless dc motor speed controller3 months
m3508 accessories kitno warranty
robomaster development board15 days
gm6020 brushless dc motor3 months
dji force promechanics12 months
battery12 months
antennano warranty
dji master wheelsmechanics12 months
battery12 months
wheel handleno warranty
antennano warranty
accessories
iosd mark ii \ iosd mini \ dt7&dr16 rc system
accessories12 months
aeroscope mobilecrystalsky monitor12 months
battery central board12 months
rf module12 months
digital board module12 months
power module12 months
dual-frequency antenna 12 months
dual-frequency amplifier module12 months
crystalsky monitor mounting bracket12 months
protector case (including inner and outer shell)no warranty
accessory (cable and port)no warranty
aeroscope stationaryaeroscope stationary unit processor12 months
dongle12 months
processor mounting bracketno warranty
high-gain antenna mounting bracketno warranty
power cableno warranty
processor gnd cable no warranty
screw setno warranty
directional antenna g-8directional antenna 12 months
directional antenna g-162.4 ghz high-gain antenna12 months
5.8 ghz high-gain antenna12 months
retailed accessoriesretailed accessories3 months

* warranty period may vary according to local laws and regulations.

activation key service instructions

cinemadng & apple prores raw activation key service instructions


1. precautions for purchase and use
a. please purchase the cinemadng & apple prores raw activation key from the dji store or other channels authorized by dji.
b. cinemadng & apple prores raw activation key (hereinafter referred to as "raw activation key ") should be used with the following devices:
1) inspire 2 and zenmuse x5s or zenmuse x7 gimbal & camera, and dji cinessd;
2) inspire 3 and zenmuse x9-8k air gimbal & camera, and dji prossd;
3) ronin 4d and zenmuse x9-6k/8k gimbal & camera, and dji prossd.
c. for the inspire 2 professional combo, inspire 2 premium combo, and inspire 2 cinema premium combo and ronin 4d-8k, the raw activation key is included in purchase of the device. for more details, please check the "in the box" list of the corresponding product on dji store.
d. customers are required to provide the cinecore serial number of inspire 2 to bind the activation key and the aircraft if they purchase the activation key separately. please check the cinecore serial number carefully when purchasing the activation key.
e. activation key purchased with inspire 2 together by customers will be bound by default to the inspire 2 aircraft. please check your email to activate the activation key.
f. for individually purchased inspire 3 raw license or ronin 4d-6k raw license, the activation code for the raw license will automatically be associated with the dji account that was logged in at the time of purchase. please be sure to carefully review any text messages or emails for instructions on how to activate your license.


2. after-sales service instructions
a. the raw activation key purchased individually can be returned and refunded if it remains unactivated for a period of 30 calendar days from the date of purchase. once the raw activation key is activated, it cannot be returned or refunded. additionally, if the device meets the return policy requirements, the separately purchased activation key can also be returned along with the device (the raw activation key included in the inspire 2 professional combo, inspire 2 premium combo, inspire 2 cinema premium combo or ronin 4d-8k cannot be returned and refunded separately).
b. the raw activation key cannot be bound or transferred to another device.
c. in the event that the device requires repair or replacement (including dji care refresh cases), the activation key will be retained and can be utilized as usual once the device has been repaired or replaced.
d. if your device is lost, please reach out to dji support for a thorough analysis of the situation. if it is determined that the issue is a result of a manufacturing defect and the product is still within the warranty period, the customer will be compensated with a product of equal value to replace the lost device. the corresponding activation key will be retained in this scenario.

dji general after-sales service flow

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