dji care refresh -凯发在线

online customer service

monday - sunday: 9:00 - 17:00 (utc 10)

hotline service


monday - sunday: 9:00 - 17:00 (utc 10)
need assistance? we’re here to help!

comprehensive protection for dji products

dji care refresh is a comprehensive and reliable protection plan that provides dji products [1] with coverage for a range of accidental damages and natural wear.

camera drones
handheld photography devices

multiple exclusive benefits

camera drones
handheld photography devices

two options for full protection

camera drones
handheld photography devices
dji care refresh1-year plan2-year plan
service period1 year2 years
number of replacements2 (including 1 for flyaway coverage)4 (including 2 for flyaway coverage)
official warranty1 year2 years
renewalsupportedsupported
dji care refresh1-year plan2-year plan
service period1 year2 years
number of replacements24
official warranty1 year2 years
renewalsupportedsupported

service process

when you need to replace your device, dji care express (data analysis and replacement for flyaway cases are currently not supported) sends the replacement product back to you faster. for other scenarios, you can request service.

dji care express (exclusive channel)

register case

register your case for fast replacement (currently unavailable for data analysis or flyaway cases).

pay replacement fee

pay the listed replacement fee.

send damaged product back

we will send the replacement immediately upon receiving the damaged product.

receive replacement product

enjoy free shipment of your replacement product.

request a service

register case

register your case for repair, flyaway replacement, or maintenance.

request a service

send your product back

send the product back (if applicable).

wait for service to complete

after we receive your product, it normally takes five working days to proceed.

receive the product

enjoy free shipment of your repaired or replaced product.

supported products

dji mavic 3 cine
dji mavic 3
dji action 2
dji om 5

how to extend dji care refresh?

if you have purchased dji care refresh for your product, you can extend the service with dji care refresh (1-year plan) at dji store within 15 days after the current service expires. you can extend up to three years.
note: dji care refresh (2-year plan) is not available upon renewal.

* dji care refresh 2-year plan only supports certain dji products. please refer to availability information at .

* flyaway coverage, exclusive repair discounts, rewards for safe use, factory maintenance, and international warranty service are only available for select dji products. please refer to the terms of service or visit our faq page for complete details.

[1] please refer to supported products for information regarding specific supported models.

[2] replacement products are brand-new or equivalent to brand-new products in performance and reliability.

[3] please refer to the for specific parts.

[4] enjoy 15% off for repair when the charge is within a specified range. please refer to the terms of service or visit our faq page for complete details.

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